29jl Privacy Policy – How Your Personal Data Is Handled

When you register for a 29jl account, we collect the personal details you provide directly, including your full name,date of birth, email address, and contact number. We also collect your chosen username and password at the point of registration, along with any additional verification documents you submit when requested, such as a government-issued ID. As you use the platform, we automatically collect technical data including your IP address, device type, browser version, operating system, and session activity logs. Transaction data — such as deposit amounts, withdrawal requests, payment method details, and transaction timestamps — is recorded each time you carry out a financial activity on the platform. We may also collect information about the games you play, the frequency of your sessions, and your in-platform preferences, which helps us improve the experience for Filipino players. If you contact our support team, the content of those communications is retained so that we can follow up accurately and maintain a record of any issues raised. All information collected is limited to what is reasonably necessary to operate your account, process transactions, and comply with applicable legal obligations in the Philippines.

The primary purpose for collecting your personal information is to create and manage your 29jl account, process deposits and withdrawals in Philippine pesos, and ensure that the platform operates correctly for you. We use your data to verify your identity and confirm that you meet the eligibility requirements set out in our Terms and Conditions, including the minimum age requirement of 18 years. Your contact details are used to send you account-related communications such as transaction confirmations, security alerts, and responses to support enquiries — we do not use your contact information to send unsolicited marketing messages without your consent. Technical and behavioural data collected during your sessions is used to detect and prevent fraud, identify unusual account activity, and maintain the security and integrity of the platform. Aggregated and anonymised usage data may be used internally to analyse platform performance and improve the overall experience for players in the Philippines, but this data cannot be used to identify you individually. Where required by law or by a regulatory authority in the Philippines, we may use your data to fulfil reporting or compliance obligations. We will not use your personal data for any purpose that is incompatible with the reasons for which it was originally collected without first notifying you and, where required, obtaining your consent.

29jl does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — your data is not a product. We do, however, share certain information with trusted service providers who assist us in operating the platform, such as payment processors who handle deposit and withdrawal transactions in Philippine pesos, identity verification providers who help us confirm account holder details, and technology partners who support platform infrastructure and security. These third-party providers are contractually required to handle your data only for the specific purpose for which it was shared and to maintain appropriate security standards. We may also disclose your personal information to government authorities, law enforcement agencies, or regulatory bodies in the Philippines where we are legally required to do so, or where disclosure is necessary to prevent fraud or protect the rights and safety of other users. In the event that 29jl undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will not share your data with any third party beyond the circumstances described above without your explicit consent.

We retain your personal data for as long as your 29jl account remains active and for a reasonable period thereafter, in order to comply with our legal and regulatory obligations in the Philippines. Transaction records and identity verification documents are typically retained for a minimum period required by applicable financial regulations, even after an account has been closed. If you request the deletion of your account, we will remove or anonymise your personal data to the extent permitted by law — certain records may need to be retained for legal, audit, or fraud prevention purposes even after your account closure request has been processed. You will be informed if any data must be retained beyond your deletion request and the reason for that retention. Data that is no longer required for any legitimate purpose is securely deleted or anonymised in accordance with our internal data management procedures. If you have questions about how long a specific category of data is retained, you are welcome to contact the support team for clarification, with details available on the FAQ page.

As a player in the Philippines, you have a number of rights in relation to the personal data that 29jl holds about you. You have the right to request access to the personal information we hold, to receive a copy of that information in a readable format, and to request corrections if any of the data is inaccurate or out of date. You may also request the deletion of your personal data, subject to any legal retention obligations that apply, and you have the right to object to or restrict certain types of processing where you have grounds to do so. If you believe that your data has been processed in a way that violates your rights, you have the right to raise a complaint with the relevant data protection authority in the Philippines. To exercise any of these rights, please contact the 29jl support team — the process for submitting a data request is outlined on the FAQ page. We will respond to all valid data rights requests within a reasonable timeframe and will keep you informed of the progress of your request throughout the process.

29jl uses cookies and similar tracking technologies to support the operation of the platform and improve the experience for players in the Philippines. Essential cookies are required for the platform to function correctly — they enable features such as keeping you logged in during a session and remembering your preferences between visits. Analytical cookies help us understand how players navigate the platform, which pages are visited most frequently, and where technical issues may be occurring, so that we can make targeted improvements. We do not use cookies to serve third-party advertising or to track your activity across other websites. You can manage your cookie preferences through your browser settings, and most browsers allow you to block or delete cookies at any time. Please note that disabling essential cookies may affect the functionality of the platform and prevent certain features from working as expected. By continuing to use the 29jl platform after being informed of our cookie practices, you consent to the use of cookies as described in this policy.

Protecting the personal data of our players in the Philippines is a responsibility that 29jl takes seriously, and we implement a range of technical and organisational measures to safeguard your information against unauthorised access, loss, or misuse. Access to personal data within the organisation is restricted to personnel who need it to carry out their specific role, and all staff who handle personal data are required to maintain confidentiality. Financial transactions on the platform are processed through secure, encrypted channels, and we work only with payment providers who maintain industry-standard security certifications. We conduct regular reviews of our security practices to identify and address potential vulnerabilities, and we have procedures in place to respond promptly in the event of a data security incident. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant authorities in the Philippines in accordance with our legal obligations. While we take every reasonable precaution to protect your data, no system is entirely immune to risk, and we encourage you to also take steps to protect your own account by using a strong password and keeping your login credentials confidential.

29jl reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer to players in the Philippines. When we make material changes to this policy, we will update the effective date shown at the top of this page and, where appropriate, notify registered players through their account or via the contact details on file. We encourage you to review this page periodically so that you remain informed about how your personal data is being handled. Continued use of the 29jl platform after any update to this policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this policy, you should stop using the platform and may request the deletion of your account by contacting the support team. For any questions about this Privacy Policy or how your data is handled, please visit the FAQ page or reach out to the support team directly.